Guest Service Agent
Core
Provide warm, welcoming front-desk service to hotel guests, managing check-ins/check-outs and resolving issues to ensure a positive stay.
Role type
Guest Service Agent (Front Desk)
Builds
Guest check-in/check-out processes, reservation management, and personalized guest experiences
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Guest relations, reservation management, conflict resolution, multi-channel communication, local knowledge, shift flexibility
Preferred skills
Hospitality background, proactive problem-solving, professional presentation
Responsibilities
Greet guests and manage check-in/check-out processes, process reservations and special requests via property management systems, resolve guest issues and provide personalized recommendations, communicate with guests and colleagues across in-person, phone, and email channels