HR Customer Care Coordinator
Core
Front-line HR support for a school district, managing high-volume help desk tickets, onboarding, and benefits administration.
Role type
HR Customer Care Coordinator
Builds
HRIS records, onboarding packages, and leave tracking for school district employees
Domain
Education (K-12 school district)
Deliverable
dashboards & analysis
Required skills
HRIS systems, help desk/ticketing platforms, I-9 facilitation, benefits enrollment, new hire onboarding, leave administration, data accuracy, compliance tracking
Preferred skills
K-12 school district experience, public sector experience, Bachelor's degree in HR or Business Administration
Responsibilities
Monitor and manage high-volume HR help desk ticketing system; Triage incoming requests and route to appropriate HR personnel; Assist with new hire onboarding, benefits enrollment, and I-9 facilitation; Enter leave of absence information in HRIS and maintain trackers; Serve as primary point of contact for HR-related inquiries; Handle sensitive employee information with strict confidentiality
Seniority
Entry-level to Junior, hands-on IC
