Assistant Front Office Manager
Core
Provide engaging, personalized service and operational support for the Front Office, Concierge, Guest Services, and Tours departments at a luxury hotel.
Role type
Assistant Front Office Manager (IC)
Builds
Guest experiences and operational efficiency for Fairmont Hotels & Resorts
Domain
Luxury Hospitality
Deliverable
product features
Required skills
Front Office operations, Opera Cloud, staffing & scheduling, performance management, guest relations, crisis/emergency procedures, key control, Microsoft Windows
Preferred skills
Luxury hospitality leadership, Housekeeping/Maintenance knowledge, University/College degree
Technologies
Opera Cloud, Microsoft Windows
Responsibilities
Support Front Desk, Concierge, Guest Services, and Tours; ensure staffing and scheduling; train and develop team members; handle guest concerns and complaints; manage arrivals, departures, and billing; act as liaison between departments; enforce safety and hotel policies; drive GOP through upgrade and walk-in goals.
Seniority
Mid-level, hands-on IC