Transcon Agent
Core
Manage freight process flow, data entry, tracking, billing, and customer interactions for international logistics shipments.
Role type
Logistics operations agent
Builds
Freight shipments and operational reports
Domain
International logistics and supply chain
Deliverable
product features
Required skills
Data entry, tracking and reporting, client and vendor billing, customer service, supplier relationship management, compliance adherence, KPI monitoring, internal procedure maintenance
Preferred skills
Ocean documentation knowledge, Hazardous Materials certification
Technologies
Operational systems, Excel, Word
Responsibilities
Ensure smooth and timely freight process flow, ensure accurate and timely data entry, track and trace files, ensure accurate billing, interact with customers to arrange shipments, maintain supplier relationships, meet compliance standards, respond to network communications, meet KPI standards, understand customer procedures and maintain internal SOPs