Portfolio Group Reservations Coordinator
Core
Coordinate group bookings across a portfolio of 11 hotels, managing rooming lists, deposits, and post-stay follow-up to ensure seamless guest experiences.
Role type
Group Reservations Coordinator
Builds
Group reservation bookings and guest experiences for 11 hotels in the Salter Brothers Accor Portfolio
Domain
Hospitality / Hotel Management
Required skills
Group reservation management, data entry, booking management, reporting, client relationship building, collaboration with sales and revenue teams, loyalty program promotion
Preferred skills
Hotel or hospitality industry experience, service-oriented mindset, strong organizational skills, proactive problem-solving
Technologies
Hotel reservation systems
Responsibilities
Manage contracted group reservations from booking to post-stay follow-up, act as key point of contact for group bookings, ensure accurate data entry and reporting, collaborate with hotel teams to coordinate group requirements, work with Sales and Revenue teams to maximize group business opportunities, promote the ALL – Accor Live Limitless loyalty program
Seniority
Individual Contributor, operational level