Convention Services Assistant
Core
Liaison between the hotel and customers for small group bookings, ensuring contract fulfillment and providing personal service to groups.
Role type
Convention Services Assistant
Builds
Group stays and meeting events
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Contract management, rooming list management, billing and payment processing, reservation coordination, special request handling, group communication
Preferred skills
Hotel sales or catering office experience, Bachelor's degree in Business Management
Technologies
Microsoft Office (Word, Excel, Outlook)
Responsibilities
Generate contract addendums for group requirement changes, ensure receipt and accuracy of rooming lists, verify deposits and payments per contract terms, conduct account reviews with tour leaders, coordinate special room assignments and baggage handling, prepare Group Resumes, hold pre/post-convention meetings, manage Food & Beverage coupons.
Seniority
Entry-level to Junior