Jr. Customer Support Analyst
Core
Manage customer relationships and ensure efficient delivery of data snapshots and query resolutions using proprietary platforms.
Role type
Junior Customer Support Analyst
Builds
Data snapshots, data extracts, and resolution reports for retail/consumer clients
Domain
Consumer intelligence / Retail analytics
Required skills
Data analysis, operational process management, project management, attention to detail, problem solving
Preferred skills
Business Administration/Analyst/Mathematics/Statistics/Economics background, English proficiency
Technologies
NielsenIQ platforms (CSO/MSD)
Responsibilities
Execute and monitor delivery management tasks including database management and data quality checks; Triaging customer queries and requests across markets; Delivering snapshots/data extracts per contractual terms; Coordinate data resolution and process changes; Adhere to Performance KPIs for on-time delivery and data accuracy.
Seniority
Junior, hands-on IC
