CMDB - ITIL Analyst
Core
Ensuring data accuracy, lifecycle management, and compliance for the Configuration Management Database (CMDB) and Hardware Asset Management (HAM) processes within a global ITSM environment.
Role type
Senior ITIL CMDB & HAM Analyst
Builds
Trusted system of record for IT assets and configuration data
Domain
IT Service Management (ITSM) / Enterprise IT Operations
Required skills
CMDB concepts, Hardware Asset Management, ITIL frameworks, ServiceNow CMDB/HAM modules, Data governance, Data quality, Configuration management
Preferred skills
Audit support, Asset discovery tools, Automated reconciliation, Reporting tools (PowerBI), SAM tools (Flexera), Continuous improvement, MIM bridges
Technologies
ServiceNow, PowerBI, Flexera
Responsibilities
Maintain CMDB data accuracy through validation and reconciliation; Support hardware asset lifecycle activities; Monitor and report on CMDB/HAM KPIs; Identify data discrepancies and support remediation; Ensure alignment between CMDB, HAM, Incident, Change, Release, and Problem processes; Support audit activities including data certification; Work with ServiceNow teams on discovery and automation.
Seniority
Senior, hands-on IC
