Telephone Operator
Core
Manage internal and external telephone communications, handle guest requests, wake-up calls, and urgent matters to ensure a professional guest experience.
Role type
Telephone Operator (Guest Services)
Builds
Guest communication channels and operational coordination within a hotel
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
telephone etiquette, guest services, Opera PMS, CID system, message management, emergency coordination, complaint handling, upselling support
Preferred skills
Russian language, hospitality industry experience, hotel communication systems familiarity
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