Guest Service Agent
Core
Front-line hospitality role managing guest arrivals, departures, requests, and issue resolution to ensure a memorable experience.
Role type
Guest Service Agent
Builds
Guest service interactions and loyalty program engagement
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest request management, issue resolution, upselling, multi-tasking, system proficiency (Opera)
Preferred skills
Additional languages, prior hotel experience
Technologies
Opera PMS
Responsibilities
Managing arrivals and departures, responding to guest requests, communicating with internal departments, resolving guest issues, promoting loyalty programs
Seniority
Entry-level to Junior
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