Guest Relations Agent
Core
Deliver personalized and attentive service to guests, with a strong focus on VIP arrivals, in-house guest engagement, and seamless guest experiences.
Role type
Guest Relations Agent (VIP focus)
Builds
Exceptional guest experiences throughout the guest journey
Domain
Hospitality / Luxury Hotel
Deliverable
client delivery
Required skills
VIP guest management, special arrangement coordination, multi-department liaison, guest profile management, service recovery, pre-arrival communication, reservation support, report maintenance
Preferred skills
German (fluent), Russian (fluent), luxury hotel experience
Technologies
OPERA
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