FIT Reservations Agent
Core
Process and input hotel reservations (individual & group) into RESAWEB and Opera Cloud, manage guest profiles, and handle group bookings.
Role type
FIT Reservations Agent
Builds
Hotel reservations and guest booking records
Domain
Hospitality / Hotel Operations
Required skills
Reservation system proficiency (RESAWEB, Opera Cloud), Microsoft Office, client liaison, attention to detail, time management under pressure
Preferred skills
Upselling techniques, merging guest profiles, processing weekly commissions
Responsibilities
Process and input hotel reservations, quote and manage group bookings, review and merge guest history, upsell during guest interactions, process weekly commissions
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