Associate, IT Service Delivery
Core
Provide end-to-end IT service delivery and support for internal users, resolving hardware/software issues, managing onboarding/offboarding, and maintaining IT infrastructure.
Role type
Associate IT Service Delivery (Level 1/2 Support)
Builds
IT support services, user account management, and infrastructure maintenance for internal staff
Domain
Technology / IT Operations
Required skills
Windows and MacOS administration, hardware troubleshooting, Active Directory management, ticketing system usage, account setup, basic network troubleshooting, asset management
Preferred skills
JIRA & Confluence, KACE configuration management, Microsoft O365, Google Workspace, Zoom administration, Sailpoint IIQ, basic IT networking
Responsibilities
Troubleshoot enterprise IT software and hardware issues, manage user onboarding and offboarding processes, install and configure computer hardware and software, track and resolve internal user IT issues via ticketing tools, assist in IT asset lifecycle management, support A/V requirements for meetings and events
Seniority
Junior, hands-on IC