Associate, IT Service Delivery
Core
Provide end-to-end IT support for internal users, resolving hardware/software issues, managing onboarding/offboarding, and maintaining IT infrastructure.
Role type
Associate IT Service Delivery (Level 1/2 Support)
Builds
IT support services for internal staff
Domain
Technology / IT Operations
Required skills
Windows and MacOS administration, hardware troubleshooting, Active Directory, Microsoft O365, ticketing tools, basic networking, account management
Preferred skills
JIRA, Confluence, KACE, Sailpoint IIQ, Zoom, Access administration, AV setup
Technologies
Windows, MacOS, Active Directory, Microsoft O365, JIRA, Confluence, KACE, Sailpoint IIQ, Zoom
Responsibilities
Troubleshoot enterprise IT software and hardware issues, manage user onboarding and offboarding processes, install and configure hardware/software/printers, maintain KPIs/SLAs/CSAT scores, track and resolve internal user IT issues via ticketing tools, assist in IT asset management and security incident response
Seniority
Junior, hands-on IC