Guest Service Supervisor
Core
Oversee daily front-of-house operations, lead and train guest service teams, and resolve guest issues to ensure exceptional experiences at a luxury resort.
Role type
Guest Service Supervisor (Front-of-House)
Builds
Guest service operations and team performance
Domain
Luxury Hospitality / Resort Management
Required skills
Team leadership, conflict resolution, guest relations, operational coordination, policy implementation, data reporting, compliance management, multitasking, adaptability, problem-solving
Preferred skills
Luxury hospitality experience, hotel management software proficiency, Bachelor's in Hospitality Management, additional languages
Technologies
Hotel management software, booking systems
Responsibilities
Coordinate check-ins and check-outs, lead and train guest service staff, resolve guest complaints, manage guest inquiries, collaborate with departments, maintain cleanliness standards, develop service policies, prepare guest feedback reports, ensure health and safety compliance
Seniority
Mid-level, hands-on IC