Sr Professional Services Strategy & Ops Program Manager
Core
Own the operational backbone for deploying agentic AI to large enterprises, managing implementation and ongoing services engagements across a partner ecosystem.
Role type
Senior IC Professional Services Operations Manager
Builds
Scalable delivery operations for AI-enabled enterprise services
Domain
SaaS Professional Services / AI Delivery
Deliverable
production ML models
Required skills
PSA administration, resource management, partner delivery coordination, operational reporting, process optimization, data analysis, stakeholder alignment
Preferred skills
Rocketlane experience, SaaS metrics knowledge, subcontractor governance
Technologies
Rocketlane, Kantata, Certinia, FinancialForce, Salesforce
Responsibilities
Administer and optimize PSA systems (configuration, workflow, data quality); Lead staffing, capacity planning, and utilization management; Coordinate partner and subcontractor delivery operations; Streamline partner program intake; Build operational dashboards and insights; Improve scalable operating rhythms across cross-functional teams
Seniority
Senior, hands-on IC
