Medewerker klantenservice, IKEA Delft, 24, 28 of 33 uur/week
Core
Providing customer service at the service desk, handling returns, complaints, and offering tailored advice and solutions.
Role type
Customer Service Associate
Builds
Customer support solutions and service experiences for IKEA shoppers
Domain
Retail / Furniture
Deliverable
client delivery
Required skills
Customer service, problem-solving, administrative tasks, computer literacy, multiskilling, teamwork, flexibility
Preferred skills
Experience with administrative work, English language skills
Technologies
Internal customer service systems
Responsibilities
Assist customers at the service counter with returns and complaints, provide tailored service and advice, learn and apply customer service processes, collaborate with colleagues across departments, handle back-office phone and written inquiries after gaining experience
Seniority
Entry-level to Junior
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