IT Help Desk (English & French Speaker)
Core
Manage stakeholder requests, handle customer complaints and technical support issues while ensuring service quality and security.
Role type
IT Help Desk Advisor
Builds
IT support services for Data business stakeholders
Domain
Banking/Insurance IT Support
Deliverable
client delivery
Required skills
Technical support, customer relationship management, call taking, decision-making tools, computer tools, Data business knowledge, Agile methodology, analytical skills, organizational skills, business requirement translation
Preferred skills
Banking/insurance environment experience
Technologies
Management and decision-making tools
Responsibilities
Handle stakeholder requests, manage customer complaints and questions, optimize processes, report incidents, update procedures
Seniority
Mid-level, hands-on IC
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