Live Ops Advisor - instashop
Core
Provide exceptional customer service and support to on-ground rider and picker teams, ensuring timely resolution of delivery, payment, and technical issues to maintain order fulfillment efficiency.
Role type
Live Operations Advisor (Customer Support)
Builds
Support for rider and picker order journeys within the online local marketplace and food delivery ecosystem
Domain
Food delivery / Q-commerce / Logistics
Deliverable
client delivery
Required skills
Rider and picker support, multi-channel communication (calls, email, chat), order troubleshooting, issue escalation, operational workflow refinement, technical troubleshooting (basic), compliance reporting
Preferred skills
Bachelor's degree, experience in dispatch roles
Technologies
Order management systems, delivery applications
Responsibilities
Respond to rider and picker inquiries regarding deliveries, payments, and technical issues; troubleshoot order fulfillment problems; identify and escalate operational inefficiencies; maintain accurate records of interactions and resolutions; collaborate with operations teams to refine support workflows.
Seniority
Entry-level to Mid-level, hands-on IC
