Performance Advisor, Union Street
Core
A trusted expert who guides members through personalized consultations to connect them with Equinox's ecosystem of fitness, wellness, and recovery services.
Role type
Senior IC member experience advisor (fitness & wellness)
Builds
Personalized member journeys connecting fitness training, Pilates, group classes, and spa recovery services
Domain
Luxury fitness & wellness
Deliverable
client delivery
Required skills
consultative sales, fitness assessments, relationship building, CRM management, active listening, program specialization knowledge
Preferred skills
Exercise Science degree, CPR/AED certification, experience in fitness onboarding
Technologies
CRM systems
Responsibilities
Conduct personalized welcome consultations and Equifit assessments; introduce members to Personal Training, Pilates, Group Fitness, and Spa services; manage member pipelines and re-engage inactive members; partner with Personal Training Managers to align lead flow and conversion strategies; maintain assessment room standards and brand integrity.
Seniority
Mid-level, hands-on IC