Agente de Atendimento II
Core
B2B customer service agent handling inquiries via digital, voice, and email channels to resolve issues and improve customer experience.
Role type
Customer Service Agent (B2B)
Builds
Customer support interactions and service delivery for B2B clients
Domain
Financial services / Data services
Deliverable
client delivery
Required skills
B2B customer service, issue resolution, root cause analysis, customer journey evaluation, access management, financial triage
Preferred skills
Zendesk, Salesforce, CSAT, NPS, Microsoft Teams, Outlook, Microsoft Excel
Responsibilities
Resolve demands via digital, voice, and email channels; Manage relationships with B2B clients; Identify opportunities for customer journey improvement; Conduct proactive actions to prevent new contacts; Regularize access to Serasa Experian solutions; Clarify doubts about solutions and internal processes; Screen systemic and financial demands
Seniority
Individual Contributor