Front desk and booking agent - stagiaire
Core
Create and modify reservations, assist with check-in/check-out procedures, and anticipate guest needs to ensure an impeccable stay.
Role type
Front desk agent (intern/stagiaire)
Builds
Guest check-in/check-out processes and reservation management for hotel stays
Domain
Hospitality / Hotel operations
Deliverable
product features
Required skills
Reservation management, check-in/check-out procedures, guest service, hotel knowledge (rooms, F&B, rates, promotions), team collaboration
Preferred skills
Fluency in Italian and English, knowledge of a third language
Technologies
Property Management System (PMS)
Responsibilities
Create and modify reservations, assist with check-in and check-out, anticipate and manage guest requests, provide knowledge of hotel rooms, services, and promotions
Seniority
Intern / Stagiaire
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