Consultant(e) Assistant(e) Support PLM (H/F)
Core
Provide functional and technical support to users for business systems, technical software (CATIA), and equipment in mechanical, electronic, and IT environments.
Role type
Support consultant (PLM/IT)
Builds
Support for business systems, technical software, and equipment
Domain
Industrial engineering, PLM, CAD/CAE
Deliverable
dashboards & analysis
Required skills
CATIA, CAD/CAE tools, business systems (ERP, PLM), incident diagnosis, user support, technical documentation, cross-functional collaboration
Preferred skills
Mechanical engineering knowledge, electronic systems knowledge, industrial IT knowledge
Technologies
CATIA, ERP, PLM
Responsibilities
Handle user requests via hotline, email, or ticketing system; diagnose and resolve incidents related to business tools, technical software, or equipment; support users in using internal software for design, production, or maintenance; document incidents and update knowledge bases; report recurring anomalies; collaborate with IT, business, and technical teams.
Seniority
Junior to Mid-level, hands-on IC