Customer (Supplier) Support Associate - Spanish & Portuguese
Core
Support suppliers in obtaining compliance declarations and information for clients' supply chains via multi-channel communication.
Role type
Senior IC customer support associate (compliance)
Builds
Compliance data and supplier responses for client supply chains
Domain
Supply chain compliance and regulatory intelligence
Deliverable
client delivery
Required skills
Multi-channel communication, supplier engagement, compliance data validation, regulatory knowledge, time management, MS Office/Google Apps proficiency
Preferred skills
Spanish, Portuguese, peer mentoring, webinar hosting, strategic planning for new customers
Technologies
Assent Network, MS Office Suite, Google Applications
Responsibilities
Communicate with suppliers via email, phone, and conference calls to gather compliance information; Handle inbound calls to troubleshoot supplier compliance requests; Engage unresponsive suppliers through outbound calls and webinars; Validate quality assurance for compliance data provided by suppliers; Act as a peer mentor to Supplier Support Agents; Collaborate with Program Success team on client campaigns and supplier issues
Seniority
Mid-level, hands-on IC
