CUSTOMER SERVICE MANAGER
Core
Manage Order-to-Cash (O2C) flows, finished goods distribution, and key customer relationships to ensure profitability and service levels.
Role type
Senior Customer Service Manager (Supply Chain)
Builds
O2C processes, customer fulfillment, and supply chain visibility
Domain
FMCG / Food & Beverage / B2C
Required skills
O2C process ownership, team leadership, contract drafting, change management, analytical problem-solving, SAP proficiency, stakeholder engagement
Preferred skills
Multinational environment experience, B2C domain expertise, project management, digitalization of workflows
Technologies
SAP
Responsibilities
Proactively engage key customers to support forecasting and profitability; lead the Customer Service team to build a high-performance culture; manage finished goods flows from service partners to end customers; ensure compliance with food safety and consumer protection regulations; optimize O2C workflows through standardization and automation; deliver month-end processing and audit documentation.
Seniority
Senior, hands-on IC