Reservation Trainee
Core
Supporting the Revenue team with daily booking management, pricing decisions, and guest preference coordination for new lifestyle hotel brands in Ibiza.
Role type
Trainee reservation specialist (internship)
Builds
New bookings, modifications, cancellations, and room allocations for Mondrian and Hyde hotels
Domain
Hospitality / Lifestyle Hotels
Required skills
Booking management, PMS operation, rate verification, guest preference recording, confirmation drafting, team coordination
Preferred skills
Multitasking, prioritization, proactive attitude, attention to detail
Technologies
PMS, channel managers, booking engines
Responsibilities
Receive and manage new bookings, modifications, and cancellations; Input booking details into the Property Management System; Verify real-time availability and apply appropriate rates; Draft and send confirmation emails and vouchers; Record and follow up on specific guest preferences; Share relevant information with front office and housekeeping teams; Assist in managing room blocks and rooming lists for groups
Seniority
Intern / Trainee