Telephone Operator
Core
Handle incoming and outgoing calls, manage wake-up calls, and assist guests with international calls and directory queries to ensure guest satisfaction.
Role type
Telephone Operator
Builds
Internal telecommunication services and guest communication channels
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Verbal communication in Turkish, Verbal communication in English, Call handling, Wake-up call management, Guest privacy compliance, Emergency protocol adherence, Complaint reporting
Preferred skills
Multi-cultural environment adaptability, Team collaboration, Guest rapport building
Responsibilities
Process incoming and outgoing calls accurately, Record and control wake-up calls, Assist guests with international calls and directory queries, Handle guest requests and report complaints, Abide by emergency standards (fire, bomb scare), Maintain a clean work environment