Chargée de clientèle MICE
Core
Managing the full lifecycle of MICE (Meetings, Incentives, Conferences, Exhibitions) events for a hotel, from contract signing to event execution and post-event follow-up.
Role type
MICE Event Manager
Builds
Corporate events, conferences, and incentive programs
Domain
Hospitality / MICE
Deliverable
client delivery
Required skills
MICE event management, high-end client relationship management, commercial offer preparation, contract administration, crisis management, cross-functional coordination
Preferred skills
Revenue management knowledge, sales actions for MICE segment recovery, familiarity with Opéra Cloud and Backyou
Responsibilities
Serve as the single point of contact for clients before, during, and after events; establish commercial offers based on revenue manager quotes; manage event quality and execution; handle unexpected requests from high-end business clientele; process payments, invoicing, and contract signatures; contribute to revenue and cover targets; prepare and execute commercial actions to regain MICE market share.
Seniority
Junior to Mid-level, hands-on IC
