IT Support Specialist
Core
Provide on-site and remote IT support for hardware and software issues across rental, retail, ski school, ticketing, and office environments.
Role type
IT Support Specialist (Help Desk)
Builds
Maintains IT infrastructure and user accounts for operational departments
Domain
Hospitality & Recreation Technology
Deliverable
physical/clinical work
Required skills
Hardware troubleshooting, software troubleshooting, PC repair, Windows 11 proficiency, Microsoft Office, networking basics, ticketing systems, user account management
Preferred skills
HDI Certifications, A+ Certifications, ITIL, KCS
Technologies
Windows 11, Microsoft Office, inTune
Responsibilities
Answer help desk calls, troubleshoot hardware and software problems, record calls in ticket tracking system, install and maintain hardware, replace faulty hardware, create and manage user accounts, deal with warranty issues, replace leased assets
Seniority
Entry-level, hands-on IC
