Front Office Team Leader
Core
Oversee front office activities including check-in/check-out, reservations, and guest services while managing group bookings and resolving escalated complaints.
Role type
Front Office Team Leader
Builds
Guest experiences and operational efficiency for hotel guests
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Hotel management software proficiency (Opera Cloud), leadership, problem-solving, attention to detail, ability to work under pressure
Preferred skills
Experience in front office department, training new staff, promoting loyalty programs
Responsibilities
Oversee check-in/check-out processes and reservations, manage group reservations, address escalated guest complaints, guide new staff through induction, collaborate on new procedures, promote loyalty programs
Seniority
Mid-level, hands-on IC
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