Front Office Manager
Core
Manage front office operations to ensure quality guest service, maximize room revenue and occupancy, and lead the front desk team.
Role type
Front Office Manager
Builds
Guest experiences and operational efficiency for hotel guests
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest relations, team leadership, scheduling, billing management, SOP creation, cash handling, inventory management, report analysis, radio communication, software maintenance
Preferred skills
Luxury hotel management experience, Opera system proficiency, HOTSOS knowledge, Microsoft Teams, Windows proficiency
Responsibilities
Respond to guest requests and complaints, coach and discipline front office staff, prepare employee schedules, monitor queue rooms and VIP requests, handle cash and credit policies, operate front office computer systems, maintain key control and lost and found procedures, coordinate with housekeeping and accounting, conduct department meetings.
Seniority
Mid-level Manager