Client Services Specialist - On-site Madison, WI
Core
Manage ongoing client sample programs and serve as the primary internal liaison for clients to ensure superior service and streamlined communication.
Role type
Client Services Specialist (On-site)
Builds
Client sample programs, quote/proposal/RFI development, and client onboarding for food testing services.
Domain
Food testing and analysis
Deliverable
client delivery
Required skills
project management, customer service, MS Office (Excel, Word, Outlook), multi-tasking, prioritization, process improvement coordination
Preferred skills
SFDC, NIMS, technical chemistry and microbiology testing knowledge, scientific or logistics environment experience
Responsibilities
Provide project management for ongoing client sample programs, act as internal liaison for clients, make decisions on behalf of clients to provide superior service, provide client information (Pricing, Capabilities, Status, Sample Submission), assist with quote/proposal/RFI development, onboard new clients with training, coordinate client requests for re-testing and investigations, support other Client Service Associates, coordinate conference calls, contribute to process improvement projects
Seniority
Mid-level, hands-on IC