Manager, Product Design, Customer & Partner Experience
Core
Lead and mentor a team of UX designers to create AI-native, self-serve digital experiences for ServiceNow customers and partners across multiple portals.
Role type
Senior IC Product Design Manager (Customer & Partner Experience)
Builds
Customer and Partner Portals (Developer, University, Store, Partner Portal, Documentation, Best Practices Library, Universal Profile, MyNow)
Domain
Enterprise Software / SaaS / AI
Deliverable
product features
Required skills
Team leadership and mentorship, UX/UI design strategy, Full product lifecycle management, Design systems governance, Cross-functional collaboration, Stakeholder presentation
Preferred skills
AI integration in work processes, Enterprise design experience, Complex problem distillation
Technologies
Design Systems, AI tools
Responsibilities
Lead, mentor, and inspire a team of UX designers; Set clear goals and priorities for the team; Guide designers through the full product lifecycle; Provide coaching and career development; Ensure collaboration between designers, product managers, and engineers; Oversee the team's use of Design Systems; Deliver presentations to executives and stakeholders.