Fairmont Gold (Executive/VIP Lounge) Supervisor
Core
Supervise daily operations of the Fairmont Gold (Executive/VIP Lounge) department to ensure highest levels of guest satisfaction for VIPs and high-value guests.
Role type
Senior Front Office Supervisor (Luxury Hotel)
Builds
Premium guest experiences, VIP services, and operational efficiency for the Fairmont Gold lounge and associated front office functions.
Domain
Hospitality / Luxury Hotel Management
Deliverable
product features
Required skills
Guest relations management, complaint resolution, cash handling and cashiering, property management system (PMS) proficiency, staff training and supervision, inventory and room status monitoring, concierge services, accounting reconciliation.
Preferred skills
Luxury hotel environment experience, bilingual communication, crisis management, team leadership.
Responsibilities
Manage daily Fairmont Gold operations and guest satisfaction; resolve guest complaints and handle VIP requests; supervise front desk and concierge staff; process cashiering, billing, and account adjustments; coordinate with housekeeping and engineering for room readiness; conduct staff training and performance reviews; monitor communication logs and guest follow-ups.
Seniority
Senior, hands-on IC with team leadership