ASSISTENTE BACKOFFICE PL (35983)
Core
Provide B2B operational support and consultative service to Latin American clients for Power Tools, handling order management, inventory, finance, logistics, and returns.
Role type
Senior IC backoffice operations specialist (B2B)
Builds
Operational support for B2B orders, inventory, and logistics in the Power Tools division
Domain
Industrial tools / B2B operations
Deliverable
client delivery
Required skills
B2B customer support, order management, inventory control, financial operations, logistics coordination, ticketing systems, SAP, Portuguese
Preferred skills
C4C, CRM, B2B industry experience, Latin American market knowledge, English
Responsibilities
Handle B2B client inquiries via phone, email, chat, and tickets; Register and track all interactions in C4C; Consult internal systems (SAP, Portal Bosch) for order and financial data; Resolve Level 1 operational issues; Ensure timely client responses and process compliance; Support clients with documentation and returns; Contribute to process quality and continuous improvement.