Assistant Manager
Core
Overseeing day-to-day front office operations and delivering exceptional guest experiences during shifts.
Role type
Front Office Assistant Manager (Duty Manager)
Builds
Front Office operations and guest service delivery
Domain
Hospitality / Hotel Management
Required skills
Shift leadership, guest experience management, team coaching, conflict resolution, operational compliance, rostering, reporting, recruitment support, hands-on service delivery
Preferred skills
Opera Cloud proficiency, First Aid/CPR certification, RSA certification, Australian driver's licence
Responsibilities
Leading the Front Office team during shifts, resolving guest concerns, coaching team members, conducting shift briefings, building cross-department relationships, monitoring compliance, assisting with training and recruitment, managing daily balancing procedures, acting as senior decision-maker
Seniority
Mid-level, hands-on IC