Front Office All Rounder
Core
Welcome guests to a resort, manage front office systems, and create seamless check-in to check-out experiences.
Role type
Front Office All Rounder
Builds
Guest check-in/check-out processes, guest requests handling, and local experience recommendations
Domain
Hospitality / Resort Management
Deliverable
client delivery
Required skills
Front office operations, guest relationship management, front office systems (Microsoft Office, Opera cloud), problem-solving, team collaboration
Preferred skills
Emotional intelligence, local culture knowledge, flexibility for evenings/weekends/holidays, porterage support
Responsibilities
Welcome guests with warmth, manage guest requests, anticipate guest needs, share local stories, collaborate with teams to elevate guest touchpoints, deliver professional service
Seniority
Individual Contributor, entry to mid-level