Customer Consultant
Core
Manage end-to-end customer supply chain experience, order fulfillment, and lifecycle from on-boarding to off-boarding for the Mobility Aftermarket division.
Role type
Senior Customer Consultant (Supply Chain & Logistics)
Builds
Customer order fulfillment, claims processing, and supply chain process optimization for vehicle aftermarket products.
Domain
Automotive Aftermarket / Supply Chain Management
Required skills
Supply chain management, order fulfillment, stakeholder management, problem-solving, analytical thinking, process optimization, SAP, Microsoft Office
Preferred skills
Salesforce Service Cloud, logistics parameter setting, EDI/API implementation, value-added service design
Technologies
SAP, Microsoft Office, Salesforce Service Cloud, DXF, EDI, API, CMP, MARK
Responsibilities
Manage customer order fulfillment including deliveries, claims, and returns; resolve customer enquiries and order blocks; proactively identify supply constraints and implement mitigation strategies; analyze and optimize supply chain processes; support Sales and Marketing with supply information and insights; contribute to continuous improvement initiatives.
Seniority
Mid-to-Senior, hands-on IC
