Technical Support Engineer
Core
Develop local technical expertise for TOMRA Reverse Vending Machines (RVM) in Singapore, supporting product performance, service efficiency, and customer experience through troubleshooting, documentation, and R&D collaboration.
Role type
Junior to Mid-level Technical Support Engineer (Hardware/Industrial Automation)
Builds
TOMRA RVM products for the circular economy (beverage container collection and sorting)
Domain
Recycling industry + Industrial Automation
Deliverable
physical/clinical work
Required skills
Troubleshooting, machine data analysis, root cause identification, technical documentation, safety compliance, stakeholder communication
Preferred skills
Field service experience, industrial automation knowledge, mechatronics background
Technologies
TRMS backoffice, configuration files, local parameters
Responsibilities
Support installation, configuration, and troubleshooting of RVMs; prepare fault documentation and manage service desk cases; collaborate with R&D teams to resolve technical issues; monitor machine performance and identify improvement opportunities; prepare user guides and training materials; support machine deployments and pilot installations.
Seniority
Junior, growth role with structured training