Assistant Front Office Manager
Core
Oversee front office operations (reception, concierge, communication centre) and lead a team to deliver exceptional guest experiences and maximize revenue at a luxury hotel.
Role type
Assistant Front Office Manager
Builds
Guest-facing services and operational efficiency for Sofitel Brisbane Central
Domain
Hospitality / Luxury Hotel
Deliverable
product features
Required skills
Front office operations management, team leadership and training, guest relations and complaint resolution, PMS proficiency (Opera preferred), revenue and yield management, budget management, check-in/check-out procedures
Preferred skills
Hospitality Management degree or certification, local events knowledge
Technologies
Opera PMS, Microsoft Office
Responsibilities
Oversee front office operations including reception and concierge; Lead, train, and motivate the front office team; Manage guest complaints and resolve issues; Coordinate with other departments; Monitor and analyze KPIs; Manage front office budgets and financial reports
Seniority
Mid-level, hands-on IC