Hub Assistant
Core
Front-facing customer service role serving as the first point of contact for current and prospective students at the University of Auckland, providing guidance on study options, system navigation, and enrollment support.
Role type
Customer service representative (student support)
Builds
In-person and online student support services
Domain
Higher Education / Student Services
Deliverable
product features
Required skills
Customer service, problem-solving, empathy, teamwork, adaptability
Preferred skills
Self-starter, positive attitude, strong work ethic
Responsibilities
Answering student enquiries, guiding students through university systems and processes, providing advice on study options and applications, supporting library and IT service navigation
Seniority
Entry-level / Generalist
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