Agent/ Lead Agent - Customs Brokerage
Core
Lead a team in preparing and declaring customs entries for inbound and outbound clearance, ensuring compliance with Vietnamese Customs laws and company standards.
Role type
Senior IC Customs Brokerage Agent / Team Lead
Builds
Customs clearance operations and compliance reporting for clients
Domain
Logistics / International Trade / Customs Brokerage
Required skills
Customs brokerage operations, Vietnamese Customs regulations, team supervision, SOP development, duty minimization strategies, billing accuracy, accounting tasks, customer retention, new business development, mentorship, change management
Preferred skills
Certified customs brokerage agent, foreign trade knowledge, English proficiency (cargo documents), problem-solving under pressure
Technologies
MS Word, Excel
Responsibilities
Supervise team members in customs entry filing and physical inspections, represent the team in dealings with Vietnamese Customs Authorities, mentor and train team members, offer guidance on licensing and classification, ensure compliance with global and local regulations, manage customer SOPs and reports, assist with new business transitions, handle billing and accounting tasks
Seniority
Senior, hands-on IC with team leadership