Field Service
Core
Installation, maintenance, calibration, and repair of laboratory instruments and process measuring systems for customers.
Role type
Field Service Technician
Builds
After-sales technical support solutions and service contracts for assigned product lines and territories
Domain
Industrial instrumentation and laboratory measurement systems
Deliverable
physical/clinical work
Required skills
Instrument installation, calibration, maintenance, repair, customer relationship management, contract negotiation, CRM process adherence, technical troubleshooting, lead identification
Preferred skills
Sales demonstration support, service receivables collection, technical knowledge of assigned products
Responsibilities
Perform installation, calibration, maintenance, and repair of instruments via visits; ensure high customer satisfaction; manage Annual Maintenance Contracts; coordinate with internal departments to resolve issues; quote and negotiate service contracts; identify and transfer sales leads; communicate service opportunities and feedback to colleagues.
Seniority
Individual Contributor