Fraud Officer
Core
Investigate card transaction monitoring alerts, resolve dispute requests, and ensure compliance with card scheme rules for a digital bank.
Role type
Middle Office Fraud Officer (Dispute Resolution & Transaction Monitoring)
Builds
Dispute resolution outcomes and fraud prevention strategies for cardholders
Domain
Banking / Financial Crime / Payment Schemes
Deliverable
client delivery
Required skills
Transaction monitoring, dispute resolution, Visa/MasterCard scheme rules knowledge, investigation, compliance, analytical abilities, stress management
Preferred skills
French language proficiency, out-of-the-box thinking
Technologies
Visa platforms, MasterCard platforms
Responsibilities
Review card transaction monitoring alerts to flag suspicious activity; Process dispute related transactions in internal and card scheme systems; Investigate alerts and take immediate action to ensure compliance; Resolve issues on behalf of card holders in support of dispute resolution; Maintain investigation records and case outcomes; Develop and maintain knowledge of card scheme rules and regulations.
Seniority
Mid-level, hands-on IC