KREIPINIŲ VALDYMO SPECIALISTĖ (-AS) (SERVICE DESK)
Core
First-level IT incident resolution and colleague consultation on IT services.
Role type
Service Desk Specialist (L1)
Builds
IT service stability and user support for Ignitis Group employees.
Domain
Energy sector IT services
Required skills
IT incident analysis, IT service consultation, ticket registration and classification, escalation management, knowledge base maintenance, clear verbal and written communication, computer system proficiency, Lithuanian (fluent), English (fluent)
Preferred skills
IT service desk experience, ticketing system experience (Ivanti, Jira), ITIL fundamentals
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