Team Lead, Content & Onboarding
Core
Lead a content and onboarding team to ensure SLAs, quality standards, and accurate menu creation for a food delivery platform.
Role type
Team Lead, Content & Onboarding
Builds
Content assets, onboarding processes, and vendor training materials for food delivery operations
Domain
Food delivery / Logistics
Deliverable
product features
Required skills
Team management, SLA monitoring, Quality assurance, Data analysis, SOP enforcement, Vendor training, Cross-functional collaboration
Preferred skills
Advanced spreadsheet proficiency, Project management
Technologies
Google Sheets, Excel, PowerPoint, Google Slides, Tablets
Responsibilities
Monitor team performance and ensure quality standards are met; Track agent performance and prepare reports; Ensure accurate menu creation and timely updates; Train vendors on operations and billing processes; Conduct regular quality checks; Collaborate on projects to improve onboarding processes