Payment Operations Team Lead - Global Processing
Core
Lead the Global Processing Payment Operations team to develop processes, manage resources, and ensure SLA compliance for cross-border money transfers.
Role type
Senior IC operations team lead (payments)
Builds
Operational workflows and team capacity for global payment processing
Domain
Fintech / Cross-border payments
Required skills
Team leadership, KPI development, SLA management, hiring and performance management, process optimization, risk mitigation, cross-functional collaboration, data-driven prioritization, stakeholder communication
Preferred skills
Experience in hybrid work environments, global team management, operational excellence, customer-first mindset
Technologies
N/A
Responsibilities
Develop and measure KPIs, ensure SLA compliance, hire and manage team members, optimize operational processes and resource allocation, mitigate operational risks, maintain high internal engagement in hybrid settings
Seniority
Senior, hands-on IC