Manager, Commercial Operations
Core
Architect operational best practices and drive AI/automation adoption to standardize commercial workflows and boost productivity across global markets.
Role type
Manager, Commercial Operations
Builds
Scalable global SOPs, automated commercial workflows, and data-driven performance frameworks
Domain
E-Commerce, Quick Commerce (Q-Commerce), On-Demand Retail
Required skills
Process design, SOP development, AI/automation integration, change management, cross-functional project leadership, KPI definition, vendor lifecycle management, data synthesis, stakeholder influence, unit economics analysis
Preferred skills
Lean Six Sigma certification, experience in high-velocity retail networks
Technologies
Workflow automation tools, intelligent commercial systems, data analytics platforms
Responsibilities
Design and deploy Standard Operating Procedures (SOPs) for routine commercial tasks, lead the integration of intelligent tools and automated workflows, build enablement frameworks for global change management, lead high-stakes operational projects from ideation to rollout, establish and monitor rigorous KPIs to evaluate initiative success
Seniority
Manager, hands-on IC