Guest Services Officer (Receptionist)
Core
Welcome guests, manage check-in/check-out, handle billing, and provide concierge services to ensure a seamless stay.
Role type
Guest Services Officer (Receptionist)
Builds
Guest check-in/check-out workflows, billing settlements, and reservation management
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Guest relations, billing and payment processing, reservation management, concierge services, conflict resolution, PMS proficiency
Preferred skills
Luxury hospitality experience, multilingualism (Spanish, French, Mandarin), advanced PMS knowledge
Technologies
Property Management Systems (PMS), Office software (Word, Excel, Outlook), Hotel phone systems
Responsibilities
Verify guest preferences and room assignments, process billing and payments, resolve guest complaints and billing discrepancies, provide concierge recommendations, coordinate with housekeeping and F&B, maintain front desk organization
Seniority
Entry-level to Mid-level, hands-on IC