Guest Service Associate (F&B Service) @IMV
Core
Provide proficient and professional guest service, manage guest complaints, and oversee Front Office and F&B Service operations at an ibis hotel.
Role type
Guest Service Associate (F&B Service)
Builds
Guest experiences and operational efficiency for ibis Mumbai Vikhroli
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest relations, complaint resolution, menu knowledge, table setup and clearing, inventory control, sales promotion, luggage handling, safety compliance
Preferred skills
Cost management, cross-departmental coordination, emergency reporting
Responsibilities
Greet guests and handle inquiries, resolve guest complaints and requests, manage guest accounts and orders, set up and clear dining tables, control room inventory, promote hotel facilities, handle luggage, report safety issues or equipment malfunctions
Seniority
Individual Contributor, operational level